Terms of service
Last updated: 5 July 2026
Welcome to Active Reset.
These Terms of Service explain the rules for using our website, placing orders, purchasing products, and interacting with our online store.
Active Reset is operated by Clavis International Trading Limited, Hong Kong.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from us.
For any questions, please contact us at:
1. About Active Reset
Active Reset provides sports recovery tools and accessories designed to support general muscle recovery, mobility and post-training routines.
Our products are intended for general wellness, recovery support and personal use. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease, injury or medical condition.
If you have sharp pain, swelling, numbness, injury, circulation issues, skin conditions, medical concerns, or ongoing discomfort, please consult a qualified healthcare professional before using any recovery product.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or illegal activity
- Interfere with the security or functionality of our website
- Attempt to gain unauthorised access to our systems
- Copy, reproduce or misuse our content, branding, images or product information
- Submit false, misleading or harmful information
- Use our website in a way that may damage Active Reset or other users
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these terms have been violated.
3. Product Information
We aim to display product descriptions, images, specifications, prices and availability as accurately as possible.
However, product colours, packaging, images and details may vary slightly due to photography, screen settings, supplier updates or product improvements.
We reserve the right to update product information, pricing, descriptions and availability at any time without prior notice.
4. Orders
When you place an order on our website, you are making an offer to purchase the selected products.
An order is only accepted once we confirm the order and process it for fulfilment.
We reserve the right to refuse, cancel or limit any order for reasons including but not limited to:
- Product unavailability
- Payment issues
- Incorrect pricing or product information
- Suspected fraud or unauthorised activity
- Shipping restrictions
- Errors in customer information
- Violation of these Terms of Service
If we cancel an order after payment has been taken, we will arrange a refund to the original payment method where appropriate.
5. Pricing and Payment
All prices are shown on our website in the currency displayed at checkout.
Prices may change at any time without prior notice.
Payment must be completed at checkout using the available payment methods on our website. We do not store your full payment card details on our own servers.
Your order may be subject to payment checks, fraud screening or verification by our payment providers.
6. Discount Codes and Promotions
Discount codes, including first-order offers such as RESET10, may be subject to conditions.
Unless stated otherwise:
- Discount codes cannot be combined with other offers
- Discount codes may only be used once per customer
- Discount codes may expire or be withdrawn at any time
- Discount codes cannot be exchanged for cash
- Discounts cannot usually be applied after an order has already been placed
We reserve the right to cancel or adjust promotions if there is misuse, technical error or suspected fraudulent activity.
7. Shipping and Delivery
We ship orders according to the delivery information shown on our website and in our Shipping Policy.
Delivery times are estimates only and may vary due to customs processing, courier delays, local delivery issues, public holidays, weather, incorrect address details, or other circumstances outside our control.
Customers are responsible for providing accurate shipping information at checkout.
If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, additional shipping fees may apply.
For full delivery details, please refer to our Shipping Policy.
8. Taxes, Duties and Import Charges
Depending on your location, your order may be subject to taxes, duties, customs charges or import fees.
Where possible, applicable charges may be shown at checkout. If such charges are not collected by us at checkout, you may be responsible for paying them directly to the courier or relevant authority where required.
We are not responsible for delays caused by customs processing or unpaid import charges.
9. Returns, Refunds and Cancellations
Returns, refunds and cancellations are handled according to our Returns & Refunds Policy.
Please review that policy before placing an order.
Nothing in these Terms of Service is intended to limit or remove any statutory consumer rights that may apply to you under applicable law.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, photos or videos of the issue, and a short description so we can help you faster.
10. Product Use and Safety
You are responsible for using Active Reset products safely and according to any instructions, warnings or guidance provided.
Do not use recovery products:
- On broken, irritated or infected skin
- On areas with sharp pain or swelling
- If you feel numbness, dizziness, unusual discomfort or worsening symptoms
- Over serious injuries without professional advice
- As a replacement for medical treatment
Stop using the product immediately if you feel unusual pain, discomfort, skin reaction or other concerning symptoms.
Active Reset products are designed for general recovery support. Results may vary from person to person.
11. Email, SMS and Marketing
If you subscribe to our marketing list, download our guide, or give marketing consent at checkout, we may send you emails about recovery tips, product education, offers, abandoned cart reminders, and Active Reset updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Our use of personal information is explained in our Privacy Policy.
12. Intellectual Property
All content on our website, including text, images, graphics, logos, product names, designs, icons, videos, page layouts and branding, belongs to Active Reset or our licensors.
You may not copy, reproduce, distribute, modify, sell, or use our content without our written permission.
The name Active Reset, our branding, and related design assets may not be used without permission.
13. Third-Party Services and Links
Our website may include links to third-party websites, apps, payment processors, shipping providers, analytics tools, advertising platforms or email marketing services.
We are not responsible for the content, policies, actions or practices of third-party websites or services.
Use of third-party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by law, Active Reset and Clavis International Trading Limited shall not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of our website, products or services.
This includes, but is not limited to, loss of profits, loss of data, loss of business, website interruption, delivery delays, product misuse, or inability to use our products.
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.
15. No Guarantee of Results
Our products are designed to support general recovery routines, muscle relief and mobility practices.
However, we do not guarantee specific results.
Recovery outcomes may vary depending on your body, training load, sleep, nutrition, hydration, health condition, consistency, and how the product is used.
16. Force Majeure
We are not responsible for delays, failures or losses caused by events outside our reasonable control.
This may include courier delays, customs delays, supply chain issues, natural disasters, extreme weather, strikes, technical issues, government actions, war, pandemic-related disruption, or other unexpected events.
17. Account and Customer Information
If you create an account or provide information at checkout, you are responsible for ensuring that your information is accurate and up to date.
You are also responsible for keeping your account login details secure.
Please contact us immediately if you believe your account or order information has been used without permission.
18. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be posted on this page with the updated date.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
19. Governing Law
These Terms of Service are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your location provide otherwise.
If a dispute arises, we encourage you to contact us first so we can try to resolve the issue.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
Active Reset
Operated by Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong
Email: info@active-reset.com