Last updated: 5 July 2026
This Privacy Policy explains how Active Reset collects, uses, stores, shares and protects your personal information when you visit our website, place an order, contact us, subscribe to our emails, or interact with our marketing.
Active Reset is operated by Clavis International Trading Limited, Hong Kong.
For any privacy-related questions, you can contact us at:
1. Information We Collect
We may collect personal information when you use our website, place an order, contact us, subscribe to marketing, or interact with our advertisements.
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment and transaction information
- Customer support messages
- Marketing preferences
- Website usage information
- Device information
- Browser type
- IP address
- Cookie and tracking data
- Pages viewed
- Products viewed
- Cart and checkout activity
- Advertising interaction data
We only collect personal information that is reasonably necessary for operating our store, processing orders, providing customer support, improving our website, and carrying out marketing activities.
2. How We Collect Information
We collect information in the following ways:
Information you provide directly
For example, when you:
- Place an order
- Fill in a contact form
- Subscribe to our email list
- Download a guide or lead magnet
- Contact customer support
- Enter your details at checkout
Information collected automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, tags and similar technologies.
We may use tools such as:
- Shopify analytics
- Google Analytics 4
- Google Tag Manager
- Meta Pixel
- Klaviyo tracking
- Other advertising or website performance tools
These tools help us understand how visitors use our website, measure advertising performance, improve customer experience, and show relevant marketing messages.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Provide customer support
- Respond to enquiries
- Manage returns, refunds and product issues
- Improve our website and customer experience
- Understand product and website performance
- Send marketing emails if you have subscribed or given consent
- Send abandoned cart or checkout reminders where permitted
- Measure and improve advertising performance
- Create retargeting and advertising audiences
- Prevent fraud, abuse or unauthorised activity
- Comply with legal, tax, accounting and regulatory obligations
4. Marketing Emails
If you subscribe to our email list, download our guide, or give marketing consent at checkout, we may send you emails about:
- Recovery tips
- Product education
- New product launches
- Special offers
- Abandoned cart or checkout reminders
- Active Reset brand updates
We use Klaviyo to manage email marketing and customer communication.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
5. Cookies, Pixels and Tracking Technologies
Our website may use cookies, pixels, tags and similar technologies to support website functionality, analytics, advertising and marketing.
These technologies may be used to:
- Keep the website working properly
- Remember cart and checkout information
- Analyse website traffic
- Understand product views and shopping behaviour
- Measure advertising performance
- Support retargeting ads on platforms such as Facebook and Instagram
- Improve email marketing relevance
- Improve website speed, usability and conversion
We may use tracking tools including:
- Meta Pixel for Facebook and Instagram advertising, retargeting and conversion tracking
- Google Analytics 4 for website analytics
- Google Tag Manager to manage website tags
- Klaviyo for email marketing, signup forms, abandoned cart emails and customer behaviour tracking
- Shopify tools for ecommerce analytics and store operations
Some cookies are necessary for the website to function. Others, such as analytics and advertising cookies, may require your consent depending on your location.
You can control cookies through your browser settings and, where available, through our website cookie consent banner.
Please note that disabling some cookies may affect website functionality.
6. How We Share Your Information
We do not sell your personal information.
However, we may share your information with trusted service providers where necessary to operate our store and provide our services.
This may include:
- Shopify, for ecommerce store hosting and checkout
- Payment processors, for secure payment handling
- Shipping and logistics providers, for order delivery
- Email marketing platforms such as Klaviyo
- Analytics platforms such as Google Analytics
- Advertising platforms such as Meta and Google
- Customer support tools
- IT, hosting and security providers
- Professional advisers, such as accountants or legal advisers
- Government, regulatory or law enforcement authorities if legally required
These service providers may only use your information as necessary to provide services to us or comply with legal obligations.
7. Payment Information
Payments are processed securely through our payment providers.
We do not store your full credit card details on our own servers.
Payment information may be processed by Shopify, payment gateways, banks, card networks, or other payment providers used at checkout.
8. International Data Transfers
Because we operate an ecommerce store and use global service providers, your personal information may be transferred, stored or processed outside your country or region, including Hong Kong, the United Kingdom, the European Economic Area, the United States, Canada, or other locations where our service providers operate.
Where required, we take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection laws.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain:
- Order records for accounting, tax and legal purposes
- Customer support messages to resolve enquiries
- Marketing consent records until you unsubscribe or withdraw consent
- Website analytics data for performance and reporting purposes
When personal information is no longer needed, we will delete, anonymise or securely retain it as required by law.
10. Your Rights
Depending on your location, you may have rights in relation to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw marketing consent
- Object to certain processing activities
- Request restriction of processing
- Request a copy of your personal information
- Opt out of certain marketing or advertising activities
To make a request, please contact us at:
We may need to verify your identity before responding to your request.
11. Email and Advertising Opt-Out
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
You may also be able to manage advertising preferences directly through platforms such as:
- Facebook and Instagram ad settings
- Google ad settings
- Your browser cookie settings
- Our cookie consent banner, where available
Please note that opting out of marketing emails does not stop transactional emails, such as order confirmations, shipping updates or customer service responses.
12. Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work with trusted platforms and service providers to help protect your information.
13. Children’s Privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites, apps or platforms.
We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or marketing practices.
The updated version will be posted on this page with a revised “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Active Reset
Operated by Clavis International Trading Limited
1301-02, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong
Email: info@active-reset.com